Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
For all the purchases of Labubu Blind Box items, as defined by Pop Mart return and refund policy, blind box items of all types are not refundable or refundable. If you have any concerns over that, please do not order Labubu Blind Box. Furthermore, the Labubu we sell are all replicas and we explicitly mention in our product descriptions that we do not sell official Labubu products by Pop Mart, we sell Labubu replica products. If you need official Labubu items, please visit Pop Mart official website as we are neither affiliated or associated with Pop Mart in any way whatsoever, nor we claim to. In fact, we clearly maintain that we sell replica items of Labubu
If the original packaging has been damaged or not available in any way, we won't be able to entertain with returns or refunds
As part of the return and refund policy, the customer has to send the product back to the provided return address under the above-mentioned conditions. The return shipping fee is responsibility of the customer and they must be liable and pay for the shipping cost
To start a return, you can contact us at info@labubudollstore.com. Please note that returns will need to be sent to the address communicated via email
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@labubudollstore.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damaged or Not as Described items return/refund policy
We are more than welcome to return and refund any damaged goods when received. In that case, please send the pictures of goods received as soon as possible after receiving the items.
In case of Not as Described goods or items, we are willing to return and refund the goods or items if they are significantly different that those shown in the product description and photos. Generally, this does not happen but if it does, we can accommodate the customer. However, if there is only slight difference of color which is attributed to the display or camera that took the photos, we may not accept return of goods or items and we may not refund the of the products received are not visibly different than those shown and described in images
If the product is completely different from what was ordered, we will return and refund the customer with No Questions Asked policy. But if the products are similar to a major extent, 70% or more, or are exactly identical, the products cannot be returned and refunded
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ibexventureslimited@gmail.com
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Disclaimer:
- The real color of the item may be slightly different from the pictures shown on website which might be caused by many factors such as brightness of your monitor or contrast settings
- Please allow slight manual measurement deviation of data for product actual size
- The photographs are professionally taken in ideal situations. Therefore, the material of the items is clearly described in the product descriptions and the actual look and feel of the product is slightly different than the idealistic pictures
IMPORTANT NOTICE - READ BEFORE PLACING ORDER: By placing order, you acknowledge that you have read our terms and conditions, disclaimer, return and refund policy and accept these important notices prior to placing order. Any disputes regarding product return and refund will be processed according to our outlined policies and return/refund decisions will be made after properly evaluating the case and the decision made by the website will be final
MOST IMPORTANT NOTE: Please be aware that all products on this website or not endorsed or affiliated by Pop Mart in any way whatsoever. We do not sell original Labubu items, we sell replicas. However, we make sure that we ship the best quality of Labubu replica products and they are very close to original ones, but they are not from Pop Mart. Therefore, it is your duty to be completely satisfied with this statement before placing order as we do not accept returns and refunds of items under any circumstances if you claim that you have not received the original Labubu, because we don't sell them, we sell replicas
No return/refund on sale/discounted items
If your item is faulty or incorrectly described, you may request a refund, repair, or replacement within 7 days. Customers must provide photographic or video evidence of the issue.
Instructions
- Return shipping costs are the customer’s responsibility, except in cases of defective or incorrect items.
- Original shipping fees are non-refundable.
- Final sale items, clearance items, promotional sales, discounted orders, and international orders are not eligible for returns or refunds.